Privacy Policy
This Privacy Policy explains how SuperAgentXTM ("SuperAgentX", "we", "us") collects, uses, and protects information when you visit our website and interact with our services.
Please read this Privacy Policy carefully and in conjunction with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you should not use the Platform, as the case may be. Your use and/or continued use of the Platform, as the case may be amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.
By consenting to this Policy and accepting the Terms of Use, You agree to the collection, use, and transfer of Your personal information as outlined in this Policy. If You do not agree, please do not use the Website. We review this Policy periodically to ensure it is up-to-date. It was last updated March 2026. Visitors should note that this Policy may change at any time without notice. Registered users will be notified of changes and given the opportunity to review the revised Policy before continuing to use our services.
We do not collect any Special Categories of Personal Data. Further, if you are a Customer/User, you hereby agree and acknowledge that you shall not, under any circumstances, whether directly or indirectly, use our Services to collect or process Special Categories of Personal Data or transfer to us any such data.
The term "Special Categories of Personal Data" shall have the meaning ascribed to it under the GDPR and shall include, without limitation, data pertaining to a data subject's race, ethnic origin, genetics, political affiliations, biometrics, health or sexual orientation.
Data controller and GDPR representatives
According to Art. 13 GDPR, data subjects need to be provided with a set of information. It reads:
"Where personal data relating to a data subject are collected from the data subject, the controller shall, at the time when personal data are obtained, provide the data subject with all of the following information:
- the identity and the contact details of the controller and, where applicable, of the controller's representative;"
The data controller responsible for processing your personal data is SuperAgentXTM ("SuperAgentX", "we", "us").
| Our EU GDPR Representative is: | art-27-rep-deeplore-technologies@rickert.law |
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| Our UK-GDPR Representative is: | art-27-rep-deeplore-technologies@rickert.law |
| Contact details: | Contact details for privacy matters, data subject requests, and communications with our GDPR representatives are provided in the Contact section of this Policy. |
Information we collect
We collect personal data across different channels and processing activities as described below:
- Website interactions: When you visit our website or submit a web form, we may collect identifiers and contact details such as name, email address, company name, job title, phone number, inquiry details, IP address, browser type, device information, pages viewed, referring URLs, cookies, and similar analytics data.
- Product usage: When you access or use our Platform, we may collect account identifiers, login and authentication data, usage logs, feature interactions, configuration settings, workflow activity, performance data, error logs, audit logs, and metadata generated through your use of the services.
- Customer onboarding: During account creation, demos, trials, contracting, or onboarding, we may collect business contact information, organization details, billing or subscription information, user roles, access permissions, implementation requirements, and communications shared during onboarding.
- Support services: When you contact us for support, we may collect contact details, support ticket content, issue descriptions, troubleshooting information, screenshots or files you provide, diagnostic logs, correspondence, and other information needed to investigate and resolve your request.
- Marketing activities: When you subscribe to updates, attend events, download resources, or interact with marketing campaigns, we may collect name, email address, company, job title, communication preferences, event registration details, campaign engagement data, and consent or opt-out preferences.
How we use information
- To respond to inquiries and provide demos or requested information.
- To improve our website, content, and product experience.
- To communicate product updates when you opt in.
- To protect against fraud, abuse, and security incidents.
Sharing
We may share information with trusted service providers who help us operate the website and business (for example, hosting, analytics, and customer communication tools). We do not sell your personal information.
Cookies
We may use cookies and similar technologies to remember preferences and understand site usage. You can control cookies via your browser settings.
Security
We implement reasonable technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, loss, or misuse.
- Data in transit: We use secure communication protocols, including HTTPS/TLS, to encrypt personal data transmitted between your browser, our Platform, and our service providers.
- Data at rest: Where applicable, personal data stored in our systems, databases, backups, and cloud infrastructure is protected using encryption at rest and secure key-management practices.
- Access controls: Access to personal data is restricted to authorized personnel and service providers who require it for legitimate business purposes, subject to authentication, role-based permissions, and confidentiality obligations.
- Operational safeguards: We use security monitoring, logging, vulnerability management, secure backups, and incident-response procedures designed to detect, prevent, and respond to security risks.
No method of transmission or storage is 100% secure, but we periodically review and update our security practices to protect personal data in line with applicable legal and industry standards.
Data retention
We retain information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Your rights & preferences as a data subject
Subject to the GDPR and applicable law's limitations, the rights afforded to you as a data subject are:
- Right to be informed: You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
- Right of access: You have a right to access the personal data you have provided by requesting us to provide you with the same.
- Right to rectification: You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
- Right to erasure: You have a right to request us to delete your personal data.
- Right to restrict: You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
- Right to object: You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
- Right to data portability: You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party's product/service.
- Right not to be subject to automated decision-making: You have a right to not be subject to a decision based solely on automated decision making, including profiling.
You may withdraw or revoke your consent to our processing of your personal data at any time, where processing is based on consent. Revoking consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
If you believe we have used your personal data in violation of the rights above or have not responded to your objections, you may lodge a complaint with your local supervisory authority.
If you wish to exercise your privacy rights, including accessing, correcting, deleting, or opting out of the processing of your personal data, you can contact us directly by
emailing our Data Protection Officer at dpo@deplore.com. We will respond to your request in accordance with applicable data protection laws.
Your choices
- Opt out: You can unsubscribe from marketing emails at any time.
- Access/Deletion: You may request access to or deletion of your personal information, subject to legal limits.
Grievance Officer
The name and contact details of our Grievance Officer, who you may contact if you have any concerns, complaints or feedback pertaining to this Policy, are as follows:
| Address: | 7 LAKSHMANAN NAGAR MAIN, CBI Colony, Kandanchavadi, Perungudi, Saidapet, Kanchipuram- 600096, Tamil Nadu, INDIA |
|---|---|
| Email: | privacy@deeplore.com |
Contact
For privacy questions, data subject requests, consent revocation, complaints, or communications with our GDPR representatives, contact us via the website contact form or by emailing our Data Protection Officer
at dpo@deplore.com.